TERMS & CONDITIONS
Terms and Conditions for Peace & Love
Welcome to Peace & Love (peace-and-love.co.uk). These Terms govern your use of this website, online materials, one-to-one sessions, and all future workshops and retreats provided by Jolene O'Brien. By booking a service, you explicitly agree to these terms.
1. Nature of the Guidance & Professional Care
My work offers a trauma-informed, holistic framework using meditation, intuitive reflection, and spiritual inquiry to support you in uncovering natural peace and moving through deep personal challenges, including historical trauma and emotional distress.
Please note that there is no official or formal professional qualification in Self-Realisation; this guidance is offered based on extensive personal practice and dedication. I commit to conducting all sessions, events, and guidance with reasonable professional skill, care, and diligence.
2. Mental Health & Holistic Well-being Boundary
• Complementary Support: While my sessions are deeply supportive of individuals navigating trauma, PTSD, or emotional distress, they are a complementary spiritual practice and are not a substitute for professional psychotherapy, psychiatric treatment, clinical crisis intervention, or medical healthcare. No medical diagnosis, clinical treatment, or medical cure is offered or implied.
• Medical Coordination: You are strongly encouraged to maintain any ongoing support from your GP or qualified mental health medical team. Professional medical treatments or psychiatric prescriptions must never be disregarded or discontinued based on insights gained through these services.
• Assumption of Risk: Deep self-inquiry can be intensely challenging and emotionally uprooting. Experiences can include, but are not limited to, strong emotional releases, periods of vulnerability, or temporary disorientation. You accept 100% personal responsibility for your choices, pacing, and well-being throughout this process.
3. Duty to Disclose & Emergency Safety Net
• Prior Disclosure: You agree to disclose any relevant mental health history or diagnoses to me prior to our first session so we can ensure the practice is paced safely for you.
• Emergency Contacts: You are required to provide contact details for a relative or close friend when booking. If a severe psychological crisis or immediate physical safety concern arises during our work together, I reserve the right to contact your designated emergency contact or emergency services strictly to ensure your safety.
4. Bookings, Contributions, and Cancellations
• Access Model: Where access is provided on a donation or fee basis, these contributions directly support the running, operational costs, and accessibility of the work.
• Refunds: Once a digital course is accessed, a 1-1 session is completed, or a voluntary donation is processed, refunds are not available. Online courses are accessible via your account for one (1) year from purchase.
• Right of Refusal: I reserve the right to refuse a booking or pause a session partway through if it becomes clear that a participant requires specialized clinical crisis intervention beyond the scope of this holistic practice.
5. Intellectual Property & Forum Conduct
All materials and website content are the intellectual property of Peace & Love and are for your personal use only. You may not copy, share, distribute, or sell any materials without express written permission. If you participate in future group forums or recorded retreat sessions, you agree not to share any material that is defamatory, abusive, commercial, or harmful.
6. Governing Law
These terms and any disputes arising from my services shall be governed exclusively by the laws of England and Wales.
Contact: info@peace-and-love.co.uk | Last Updated: August 2026